Welcome to the Sunrise System online shopping facility. Please note, our website displays our products and offers the opportunity for customers to make a purchase. We do not enter into a contract with a customer until we have sent a confirmation email accepting an order.
Alternative ordering methods
If you do not wish to make a purchase using the online shopping trolley you may telephone, fax or email us with your order instead and, on receipt of your cleared payment, we will confirm your order and despatch your product purchase. Cheques should be made out to Gullwing Limited in British Pounds or checks payable to Jenatzy Technology Inc. for US orders and sent with order information clearly stating colour, quantity and delivery contact details. We will confirm your order by email if you have given us your email address, by telephone or in writing.
Purchasing information, Delivery and Refunds
Once your order has been confirmed by email, you should check that it is correct and inform us immediately if it is not. Please allow up to 14 days for product delivery worldwide. All P&P / shipping charges stated are for one unit posted. We will provide further details of post / shipping and packing charges for more than one unit on request. We may be able to deliver your order by a next day service if required and will provide charges on request by email. If a product is damaged in transit and is not in an acceptable state on delivery please notify us immediately. If we are not notified immediately we may not be able to replace or refund the purchase.
Returns Policy
We want you to be totally satisfied with your online shopping experience. We are happy to assist you with any return or refund issues you may have, subject to the following conditions:
- For ANY and ALL return or refund issues, you must FIRST notify us in writing by e-mail, fax or post. (NB: NOT by telephone) Your correspondence MUST include; your Order / Invoice Number, a description of the product you bought, the reason for the return and where you purchased it. We will then promptly write back to you or email explaining how to proceed from that point.
- In the case of goods received, but no longer wanted for whatever reason and a request for a return / refund sought, within ten (10) working days from your receipt of the goods, we will honour this PROVIDED that the goods are in their original packaging and condition and you include proof of purchase.
- In the case of faulty goods, we may EITHER; ask YOU to send them back to us (in their original packaging) initially at your expense (and we will refund this to you upon their safe arrival to us once confirmed that the goods are indeed faulty) or WE may arrange to pick up the goods (at our expense) from you at a suitable time. We will then promptly send you a replacement (at our expense) or give you a full refund, depending on what you requested from us.
- We regret that refunds will not be issued for products that are NOT returned with their original packaging or show obvious signs of previous use, unless they are faulty and still within the manufacturer's warranty.
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If, for some reason, we have to cancel an order or make a refund to your card in part or in full,
we will do this promptly and contact you via e-mail or phone to inform you.
All refunds incur a £10.00 (US$20 for USA, South America & Canada customers) administration charge unless otherwise advised by us.
Any refunds issued will only be credited to the Credit or Debit Card used for the original purchase and will only be made after we have received and inspected the goods.
There may be a 5-10 day delay between us refunding your card and it actually showing up on your account, so please be patient as this is a process that the banks control.
Specially ordered products or sale items may NOT be returned or exchanged unless faulty.
In other words, the products are UNOPENED and UN-USED. We must inform you that this is a non-negotiable issue. If you are in any doubt about which product to order, please call us before you make a purchase for some no-obligation friendly advice. The cost and responsibility of returning the goods to us safely will be borne by you. Please send the goods back to us via recorded or courier delivery, securely packaged to avoid any transit damage. We may help you to do this depending on circumstances.
Should there be any missing parts or damage, we reserve the right to make a deduction from any refund due to you, for the part or whole value of the missing or damaged items.
Prices on our website are all shown in either £ British Pounds (For UK & Eire, Europe or Rest of the world) or $ United States Dollars (For Americas)
If you are an individual who has previously ordered from us within the last three months, please email us when you place your order because you may be entitled to a customer discount with proof of purchase.
Complaints procedure
If you are unhappy about any aspect of our service or our product please contact us. We will endeavour to improve the service if required and to answer your queries.
These terms and conditions may not cover every eventuality. If you wish to see our full Terms and Conditions please email or apply to us in writing. Thank you.
Guarantees
Our Sunrise System products have a One Year Guarantee.
Data Protection
We make every effort to comply with the Data Protection Act 1998 and we will not send you unsolicited emails or newsletters. We request that you opt in by ticking a box and register with us if you choose to receive product information from us and wish to be on our mailing list. We ask for your contact information as part of our online shopping service so that we can deliver to you and email you confirmation of your order. We will hold your contact details on file whilst we process your order. We will never pass your details to any other companies who are not part of our trading process or sell them on to other companies.
We may give our customers the option of completing a questionnaire as part of a market research process to improve our product range, however this would be a voluntary action by the customer and the same company privacy policy applies to any voluntary information we might receive. If we ask our customers for voluntary information we will specify what the information is to be used for and we will only use it for that purpose and no other. We do not give access to customer contact information to any of our employees unless they need to know for the purposes of delivery and order fulfilment. We may give a customer's telephone number to a courier if it will make delivery for our customer more efficient.
We will not hold information on our customers longer than necessary and if we are notified that it is inaccurate we will update it within 28 days. We will respond to a customer written request for a copy of the information we may hold on them within 40 days. There may be an administration charge of up to £10 for supplying this information. If a customer changes his/her mind about wishing to receive mailings or marketing material we will stop including the customer in mailings within 7 days of receiving the written request to do so.
This policy may be changed at any time without notice.
